Vendor Guides
How to Sign Up With ThinkLattice (Formerly SWBC) for BPO Orders
SWBC's valuation business is now ThinkLattice. Here is how its portal and BPO broadcasts work.
Vendor Guides
SWBC's valuation business is now ThinkLattice. Here is how its portal and BPO broadcasts work.
Vendor Guides
Class Valuation runs two portals that look alike but log in separately. Here is how to get set up on both.
BPO Automation
Per-order fees add up fast. Here is what each tool costs at 10, 30 and 60 accepted orders a month.
BPO Automation
Both catch BPO orders automatically. They differ in onboarding, pricing transparency and how much control you keep.
BPO Automation
Five tools promise to catch BPO orders for you. Here is how their pricing and approach actually differ.
BPO Automation
Broadcast, race loss, daily limit, OTP, session. The vocabulary of automated BPO acceptance, explained plainly.
BPO Basics
Certification is optional for almost every vendor. Here is what they really check, and when training is still worth it.
BPO Basics
Use this checklist before you submit and your revision rate will drop. Everything reviewers look for, in order.
Productivity
Your vendor score quietly controls how many orders you see. Here is what goes into it and how to protect it.
Setup
We measured it: Gmail forwards in seconds, Yahoo in minutes. In a first-come race that is the whole game.
Setup
Gmail forwarding is a two-step process, and the second step is where most agents get stuck. Here is the full walkthrough.
Vendor Guides
Opteon's Jaro platform emails 'New Order Available' broadcasts with a link to accept. Here is the setup.